Technical Operations Manager

Equans is looking for a Technical Operations Manager to join the team on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The Technical Operations Manager is a national, client facing role working on the HMCTS Contract. The role provides strategic direction for operational delivery teams and is responsible for setting and communicating standards of statutory and contractual compliance in line with contractual agreements as well as adhering to company procedures and safe systems of work.

They will be responsible for line managing a team of Technical Managers who each own various stages of the compliance process including:

CAFM and Asset Management

Technical Governance

Compliance and Assurance

The role is fundamental in informing the technical delivery workflow from the setup and local control of the CAFM (including assets), delivery and documentation of the service via the Operations team, our Service Partners and Client, then ensuring the customer’s compliance needs are met by closing the loop during the audit and assurance process.

As the Senior Technical Stakeholder within the Operations Team, the Head of Technical Operations forms the link between the EQUANS Central Authorising Engineer team and the Operational delivery functions via the account Senior Leadership Team and will be key in translating company policy and procedure into contract requirements and deliverables. In addition, this role requires senior stakeholder management across client technical leads, independent auditing and regulatory bodies.

What will you deliver?

• Work with the relevant operational leads to ensure the delivery across the full range of compliance services are continually improving
• Uphold and improve contract compliance regimes for the improvement and/or efficiency of the service
• Develop and maintain CAFM Asset Management Strategy documents adopting EQUANS asset management principles while in compliance with client data requirements
• Ensure notices of maintenance standard changes, resulting compliance gaps and safety notices are communicated to the client
• Ensure technical governance for commercial changes, procurement of new service lines and delivery of the service (including projects where required)
• Work with the AE and Operations team to set and/or uphold the standards required relating to qualifications, appointments and training in line with EQUANS safe systems of work
• Demonstrate a thorough working knowledge of industry maintenance standards and how they apply to contracts, ie SFG20, HTM (including the legislation, regulations and guidance associated with these regimes)
• Develop end to end technical standards and equip the Operational team to deliver
• Provide continual improvement and review process to the delivery standards, irradicating any statutory over delivery when legislation reduces or removing any statutory shortfalls if more robust delivery is required
• Provide the technical link between contract delivery and the customers technical authority through providing resource as necessary through contract or support functions (AEs)
• Supporting the client, independent auditors and regulatory bodies in satisfying the compliance audit regimen, ensuring remedial actions are logged and communicated effectively
• Provide understanding and delivery focus for all aspects of interfacing with customer third party auditing on compliance, including audit types and volumes as well as the associated reporting
• To ensure compliance with company procedures for the effective planning, organisation, control, monitor and review of the services by analysis and control of the relevant data
• Technical Management of Planned Maintenance activity in CAFM through CAFM team
• Management of CAFM data management needs from Asset taxonomy to maintenance schedules in line with customer expectations and standards through CAFM team
• Provide support in the management of sub-contractors, identifying compliance gaps and working with the operations to support the solution. Provide the evidence associated to the specialist’s service delivery
• Provide Technical guidance and  understanding to enable the account to provide a structure of CP / RP / AP – satisfying SSOW and safe operational delivery requirements
• Clear and effective communication and professional personal presentation
• Organisational skills and ability to prioritise workloads to ensure deadlines are met
• Expected to work such hours as are necessary to fulfil the role

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 3 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• HNC / HND technical discipline or degree or equivalent experience in appropriate field (Mechanical Systems)
• Extensive senior technical leadership experience managing both static and mobile delivery across a varied UK wide estate
• Experience particularly in the Facilities Management environment
• Extensive compliance experience and would treat compliance as a BAU requirements of their teams delivery
• Extensive Management experience in delivery of +£10m Engineering Operations, Public or Private sector
• Delivery of ongoing transformational experience alongside BAU delivery of a challenging account
• Extensive experience in managing structured customer expectations while providing efficiency of delivery, alongside a customer third party audit structure
• Full driving licence required

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.