Operational Administrator

Equans is looking for an Operational Administrator to support our growing EV solutions business in the UK. This role will support the effective Administration and commercial operation of the business. The role will support the Operational Administration team in helping to ensure that customer accounts are managed effectively through the provision of timely and accurate reporting, reconciliation and invoicing.  That all public ChargePoint’s are advertised correctly and promptly, and that all charger information is continuously updated.

This role will also provide wider support where required to ensure continuous business improvement, looking to enable the improvement of customer management and processes as the business moves through rapid growth.

What will you deliver?

• Customer Accounts – reporting for third party customers. Prepare reports and keep/update log of reporting and client share payments and balances. Ensure client share balances are processed for payment.  Process invoicing to ensure invoices are raised for completed jobs, for account renewals and that this is reconciled against Chargers on Genie (Internal System)
• Sales Support – all administration tasks to be completed quickly and efficiently to ensure accurate reporting and up-to-date records.
• Process invoicing to ensure invoices are raised for completed jobs, for account renewals and that this is reconciled against Chargers on Genie (Internal System)
• Audit of deferred income schedule (data and maintenance income) versus Genie – update Genie on contracts
• Reconciliation of customer payments across systems
• Debtor Management – Liaise with Sales and Finance admin team
• Respond to customer / supplier queries as appropriate
• Update all ChargePoint’s on Genie with purchased products
• Update all public registers with newly commissioned charger information
• Create O&M and Welcome packs to be sent to Clients at the point of commissioning.
• Facilitate handover meetings between the Sales teams and Project managers, and ensure all Administration tasks are completed during this process.
• All work completed on time, to a high standard
• Delivery of internal and external reporting as required
• Support ad hoc commercial tasks as required including insurance claim processing and data reporting and management

Who are we looking for?

• Strong Microsoft Office skills – particularly Excel
• Experience of using customer and accounting software including SAP
• Experience of managing customers with finance or accounts queries
• Experience of gathering and presenting data
• Proven ability to work on own initiative and within a team
• Strong communication skills
• Strong numeracy with basic financial/commercial understanding
• Highly organised
• Ability to adapt to new processes and requirements
• Awareness of the sustainable transport sector / electric vehicles
• Experience of working in a cross-functional team
• Demonstrate a practical approach to problem solving

What can we offer you? 

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part of a positive action drive to address under-representation in senior management positions we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

In support of our positive action measures, we will consider applications that do not meet all the technical requirements if candidates can demonstrate how transferable skills will enable them to successfully deliver the remit of the role in an environment which promotes a flexible working culture.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.