Facilities Helpdesk Administrator – Shift

Equans currently has an exciting opportunity for a Facilities Helpdesk Administrator – Shift to join our helpdesk team at Broomfield Hospital in Chelmsford. This is a full-time permanent role working 37.5 hours per week, Monday to Friday on a rotating 3 week shift pattern of days and nights: 6am to 2pm, 2pm to 10pm and 10pm to 6am including all bank holidays. 

What will you deliver?

• Reporting to the Helpdesk Supervisor
• To provide a proactive and professional FM Helpdesk service to our client at Broomfield Hospital
• To respond to calls and log jobs onto the computerised facilities management software system (MAXIMO)
• To provide updates and feedback to customers regarding the progress of their requests
• To provide general administration support
• Working 37.5 hours per week, Monday to Friday on a rotating 3 week shift pattern of days and nights: 6am to 2pm, 2pm to 10pm and 10pm to 6am including all bank holidays. 

Who are you?

• Ideally, will have experience in a similar role
• Will be a strong communicator with the ability to liaise with colleagues and clients
• Will be a committed team player
• Will have excellent administration, organisational and problem-solving skills
• Will have a good working knowledge of IT with experience of using Microsoft Office

What can we offer you?

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to X1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we? 

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. 

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence – empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.”

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.